Client Engineered Intelligence
Peach Tree Bay
Welcome to Peach Tree Bay, the first stop for Innovative and Diversified Technology Solutions.
We specialise in providing companies with advanced technology in industrial and corporate environments across the Public and Private sectors.
Our expertise lies in providing leading-edge software, hardware, critical equipment, and peripheral products through our unmatched partner network.
With our extensive knowledge and experience, we deliver right-fit solutions for our diverse client portfolio.
Join us on this journey of technological excellence and collaboration, where we strive to provide you with the best-in-class tools and services to meet all your business needs.
Call Centre Solutions
Customer expectations are higher than ever. Meeting them means having the right tools, people and strategies in place. Peach Tree Bay makes it possible to deliver unique, personalised experiences to your customers.
Inbound
Make it easy for customers to connect with you, while making it easy for your staff to respond efficiently. Be ready to answer client questions, offer support and exceed expectations across channels.
Outbound
Proactively reach customers via the channels they love most. Increase customer engagement, response rates and revenue with targeted outbound campaigns.
Automatic Call Distribution (ACD)
Route customer interactions with skills-based and intelligent routing. Go beyond call routing and ensure every customer gets the right support, every time.
Digital
Give customers the easy, seamless digital experiences they expect. And support your teams with an all-in-one suite of digital capabilities.
AI Voice Chatbots
Contact Center AI offers natural interactions that redefine the possibilities of AI-powered conversation.
Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents’ time. Contact Center AI enables you to enable rich and conversational experiences with AI-powered capabilities.
Create agents that are superheroes for your customers
Free human agents to focus on more difficult and specialized calls, providing them with real-time information, workflows, and turn-by-turn guidance.
Enable natural interactions with virtual agents
Deliver lifelike customer experiences that support accurate multi-turn conversations, built with deep learning technologies powered by Google Assistant.
Empower your teams with actionable insights
Turn your conversations into insights through analytics and reporting that uncover key call drivers, customer sentiment, and more.
Virtual Agent, powered by Dialogflow CX
Dialogflow CX allows enterprise customers to create advanced virtual agents in minutes that seamlessly switch between topics, handle supplemental questions, and operate across multiple channels 24/7 to minimize live agent interventions.
Intuitive drag and drop visual flow builder makes it easy to build and maintain sophisticated conversations. Join over 1.5 million developers using Dialogflow.